Paying on time, with no effort
The invoice is issued on Sunday and due by Saturday. On Direct Debit it collects itself; on card or bank transfer you pay from the dashboard, and the invoice page always shows what is open and what has cleared.
If a payment fails or is missed
Life happens; here is the sequence, so nothing surprises you:
- We retry automatically. A failed Direct Debit or card payment is retried, and you get a notification the moment it fails — not days later.
- Reminders. Email reminders go out while the invoice is overdue, each one saying exactly what is owed and how to pay it in one tap.
- A conversation. If it still is not moving, we get in touch. A short-term plan — splitting a week, moving a collection date — is almost always possible if you talk to us early.
- A pause. If an invoice stays unpaid and unanswered, we may pause the hire until the balance is cleared. That is the last resort, not the first move — it costs you work and us a parked van, and nobody wins.
What late payment never does
- It never takes money from your deposit silently — the deposit is settled at the end of hire, itemised.
- It never changes your weekly price.
- It never shows up as a surprise; every step above is visible in your dashboard as it happens.
One tip worth the whole page
Set up the Direct Debit on day one and check your settlement day covers Saturday. Nearly every late-payment story we see starts with “I meant to pay it Friday”.